Multi-tenant property management, reimagined

Run your property like thebest hotels in the world.

Hotelciti is the all-in-one hotel management software for independent UK hotels, B&Bs, guest houses and holiday lets — rates, bookings, channel manager, payments and guest experience, in one calm workspace.

Guided setup·First property live in 3 minutes·14-day trial, no credit card
Bookings calendar — The Grand Meridian
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Confirmed Checked-in Checked-outLive sync
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Properties across the UK
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Bookings processed yearly
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Connected channels
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Uptime, monitored 24/7
Everything you need

One workspace. Every job done.

From the front desk to the back office — Hotelciti covers the entire life of a booking so you can stop juggling tools.

Bookings calendar

A drag-and-drop tape chart that feels instant. Move stays across rooms and dates, split reservations, and spot gaps at a glance.

  • Drag-and-drop room moves
  • Colour-coded statuses
  • Gap & overbooking alerts

Smart rates

Daily rates with seasons, overrides and restrictions. Bulk-edit months in seconds and keep every channel in sync automatically.

  • Seasonal rate plans
  • Min-stay & closed-to-arrival rules
  • Bulk edits across dates

Channel manager

Two-way sync with Booking.com, Airbnb, Expedia and more. Rates, availability and reservations flow both ways in real time.

  • Real-time two-way sync
  • No double bookings
  • One inventory, every channel

Multi-property

One account, every property. Switch between hotels in a click, share inventory, and compare performance side by side.

  • Unlimited properties
  • Per-property roles & access
  • Portfolio-level reporting

Payments & invoicing

Collect deposits, charge cards and issue branded invoices without leaving the booking. Every payment reconciled automatically.

  • Deposits & balance tracking
  • Branded PDF invoices
  • Multi-currency support

Insights & reports

Occupancy, ADR, RevPAR and channel mix — live for every property. Know exactly what is working and what needs attention.

  • Live occupancy & ADR
  • Channel performance
  • Exportable reports
Live tour

Watch the workspace in action

A real walkthrough of the admin panel — exactly what your team sees every day. Sit back, or click any step to jump around.

app.hotelciti.co.uk/dashboard
Dashboard screen in the Hotelciti admin panelCalendar screen in the Hotelciti admin panelSmart rates screen in the Hotelciti admin panelChannels screen in the Hotelciti admin panelPayments screen in the Hotelciti admin panelInsights screen in the Hotelciti admin panel

Start the day with occupancy, ADR and arrivals at a glance.

Real screenshots from a live Hotelciti property — hover to pause the tour.

Trusted across the UK

Properties that run on Hotelciti

From a 9-room Edinburgh townhouse to a 36-room Cotswolds manor — every kind of property, one calm workspace.

The Grand Meridian — Boutique Hotel in London
Boutique Hotel+38% direct bookings

The Grand Meridian

London, England 42 rooms
4.9· 1,284 guest reviews

A 42-room boutique hotel near the Thames that replaced three tools with Hotelciti and doubled its direct-booking share in one season.

Powered by Hotelciti
Harbour House Inn — Coastal Inn in St Ives
Coastal Inn98% occupancy in peak season

Harbour House Inn

St Ives, Cornwall 14 rooms
5.0· 642 guest reviews

Fourteen sea-view rooms synced across five channels with zero double bookings since switching to Hotelciti.

Powered by Hotelciti
Fellside Lodge Retreat — Lakeside Lodge in Windermere
Lakeside Lodge+24% higher ADR with smart rates

Fellside Lodge Retreat

Windermere, Lake District 28 rooms
4.8· 967 guest reviews

Seasonal rate plans and restrictions tuned per weekend — the lodge raised off-season ADR without losing occupancy.

Powered by Hotelciti
The Urban Nest — Townhouse B&B in Edinburgh
Townhouse B&B11h hours saved every week

The Urban Nest

Edinburgh, Scotland 9 rooms
4.9· 438 guest reviews

A family-run Georgian townhouse B&B where check-ins, invoices and housekeeping now run from one calm dashboard — not six spreadsheets.

Powered by Hotelciti
Willow & Stone Manor — Country House Hotel in Cotswolds
Country House Hotel+31% revenue growth year one

Willow & Stone Manor

Cotswolds, England 36 rooms
4.8· 2,103 guest reviews

Thirty-six rooms across a manor house and converted stables, managed as one property with shared inventory and live insights.

Powered by Hotelciti
How it works

Live before lunch

No implementation project, no consultants. Three steps and your property is running on Hotelciti.

01

Create your property

Guided onboarding walks you through rooms, rate plans and policies. Your first property is live in about 3 minutes.

02

Connect your channels

Link Booking.com, Airbnb, Expedia and more. Inventory and rates sync both ways from the moment you connect.

03

Run everything in one place

Bookings, payments, housekeeping and reports live in one calm workspace — for one property or your whole portfolio.

Channel manager

Every channel, one inventory

Rates, availability and reservations sync both ways in real time — so a booking on any channel instantly closes the room everywhere else.

Booking.comBooking.com
AirbnbAirbnb
ExpediaExpedia
VrboVrbo
AgodaAgoda
HostelworldHostelworld
Booking.comBooking.com
AirbnbAirbnb
ExpediaExpedia
VrboVrbo
AgodaAgoda
HostelworldHostelworld

38+ channels connected · two-way sync · zero double bookings

Loved by hoteliers

Don't take our word for it

Owners and managers across the UK run their day on Hotelciti. Here is what a few of them say.

We replaced three different tools with Hotelciti. The calendar alone saves my front desk an hour a day, and direct bookings are up 38% since we switched.
EH
Eleanor Hart
Owner, The Grand Meridian · London, England
Five channels, fourteen rooms, zero double bookings in two years. The channel sync just works — I stopped checking it months ago.
JW
James Whitfield
Owner, Harbour House Inn · St Ives, Cornwall
Smart rates changed how we price weekends. We raised off-season ADR 24% and occupancy did not move an inch. The insights pay for the subscription on their own.
HB
Helen Brackley
Director, Fellside Lodge Retreat · Windermere, Lake District
I run a 9-room B&B with my husband. Hotelciti gives us back our evenings — invoices, check-ins and housekeeping are finally not a spreadsheet.
FM
Fiona MacLeod
Owner, The Urban Nest · Edinburgh, Scotland
Thirty-six rooms across a manor and the old stables, one dashboard. Reporting means I see RevPAR for every wing before my morning coffee.
OP
Oliver Pemberton
GM, Willow & Stone Manor · Cotswolds, England
Onboarding took an afternoon, including importing two years of bookings. Support answered every question in minutes, not days.
PS
Priya Shah
Owner, The Anchor Rooms · Brighton, England
Pricing

Simple plans that grow with you

Start free for 14 days — no credit card. Upgrade, downgrade or cancel anytime.

Starter

For B&Bs and guest houses finding their rhythm.

£24/ month, billed yearly
  • Up to 10 rooms
  • Bookings calendar
  • Smart rates & seasons
  • 2 connected channels
  • Email support
Most popular

Growth

For independent hotels ready to scale direct revenue.

£65/ month, billed yearly
  • Up to 50 rooms
  • Everything in Starter
  • Unlimited channels
  • Payments & invoicing
  • Insights & reports
  • Priority support

Portfolio

For groups and resorts running multiple properties.

Custom
  • Unlimited rooms & properties
  • Everything in Growth
  • Shared inventory
  • Portfolio reporting
  • Custom roles & SSO
  • Dedicated success manager

All plans include tenant isolation, encrypted data, automated backups and free booking imports.

FAQ

Questions, answered

Everything hoteliers usually ask before switching. Something else on your mind?

Most properties are live the same day. Guided onboarding creates your rooms, rates and policies in about 3 minutes, and our team can import your existing bookings from a spreadsheet or your previous PMS for free.

Yes. Availability syncs to every connected channel in real time the moment a booking lands. If two bookings ever race for the same room, Hotelciti flags it instantly and helps you resolve it before the guest notices.

Booking.com, Airbnb, Expedia, Vrbo, Agoda, Hostelworld and 30+ more via our channel manager. Rates, availability and reservations flow both ways automatically.

Absolutely — that is what Hotelciti was built for. Switch properties in one click, share inventory between them, give staff per-property access, and compare performance across your whole portfolio.

Every plan starts with a 14-day free trial, no credit card required. You keep all your data if you decide to subscribe, and you can cancel anytime.

Every tenant is fully isolated, data is encrypted at rest and in transit, and we run automated backups with point-in-time recovery. GDPR-compliant by design.

Still curious? Talk to a human — we reply within hours, not days.

Your property deserves a calmer back office.

Join 40+ UK properties running rates, bookings and channels from one workspace. Live in minutes — free for 14 days.

No credit card · Free booking imports · Cancel anytime